Privacy Policy

1. Introduction

Tigre Lucranca ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our platform (collectively, "Services"). This Privacy Policy describes the types of information we may collect, how we use that information, and the choices available to you regarding our use of it.

By accessing or using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms described here, please do not use our Services.

2. Information We Collect

We may collect the following categories of information:

• Contact information you provide when requesting a demo, submitting an enquiry, or corresponding with us, such as your name, email address, phone number, and company name.
• Account and usage information generated when you interact with our platform, including login activity, feature usage, and preferences.
• Technical information such as IP address, browser type, device identifiers, operating system, and referring URLs, collected automatically through standard web technologies.
• Cookies and similar technologies used to recognise your browser, remember preferences, and understand how our Services are used.
• Information you submit voluntarily through forms, surveys, or direct communications with our team.

3. How We Use Information

We use the information we collect for purposes that may include:

• Providing, operating, and maintaining our Services.
• Responding to enquiries, demo requests, and support needs.
• Improving, personalising, and expanding our website and platform.
• Understanding and analysing usage trends to inform product development.
• Communicating with you, including sending administrative or marketing messages, where permitted.
• Detecting, preventing, and addressing technical issues, fraud, or security incidents.
• Complying with applicable legal and regulatory obligations.

4. Legal Basis for Processing

Where applicable law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, our legitimate interests in operating and improving our business, and compliance with legal obligations. [Insert jurisdiction-specific legal basis details as applicable, e.g. UK GDPR.]

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar tracking technologies to enhance user experience, analyse traffic, and support marketing efforts. You can control cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our Services. [Insert details of specific cookie categories and a link to a cookie consent tool if applicable.]

6. How We Share Information

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, analytics, and customer support, under appropriate confidentiality and data protection obligations.
• Professional advisors, including legal, accounting, and compliance consultants, where necessary.
• Regulatory or governmental authorities, where required by law, legal process, or to protect our rights, property, or safety.
• Business transfer recipients, in the event of a merger, acquisition, or sale of assets, subject to appropriate safeguards.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Criteria used to determine retention periods include the duration of our relationship with you, applicable legal obligations, and the resolution of disputes. [Insert specific retention schedules if available.]

8. Data Security

We implement administrative, technical, and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

If personal information is transferred across borders, we aim to ensure appropriate safeguards are in place consistent with applicable data protection law. [Insert details of specific transfer mechanisms, such as standard contractual clauses, where relevant.]

10. Your Rights and Choices

Depending on your location and applicable law, you may have rights regarding your personal information, which may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Object to or restrict certain processing activities.
• Request portability of your personal information.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details on our Contact page. We may need to verify your identity before responding to your request.

11. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete such information.

12. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of such third parties, and we encourage you to review their privacy policies before providing any information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the revised policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out via our Contact page.

This document is a general template provided for informational purposes and does not constitute legal advice. Tigre Lucranca recommends consulting qualified legal counsel to ensure this policy accurately reflects your data handling practices and complies with all applicable laws and regulations in your operating jurisdictions.